A Google Store shipping blunder swapped a Pixel 10 for a Motorola Razr

• A Google Store customer says their Pixel 10 order showed up as a Motorola Razr instead.
• The buyer claims Google support kept repeating the same 24–72 hour response with no real fix.

Imagine ordering Google’s latest flagship, only to open the box and find a folding phone from an entirely different brand. That’s precisely what happened to a Google Store customer, turning an exciting upgrade into a customer service nightmare.

The story surfaced on Reddit this week in the r/GooglePixel subreddit, where the buyer detailed what sounds like a nightmare experience. According to the post, the user had ordered a Google Pixel 10 on May 9 and intended to trade in their old Pixel 7 as part of the purchase. But when the package arrived on May 14, the box reportedly contained a 2025 Motorola Razr instead.